Difference between revisions of "Speed to proficiency curve"
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(Created page with "Speed to Proficiency Curve The speed to proficiency curve expresses a relationship between the Average Handle Time for an employee when they begin...") |
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Latest revision as of 12:01, 23 October 2024
The speed to proficiency curve expresses a relationship between the Average Handle Time for an employee when they begin taking calls against the months involved before they become "proficient" - or able to handle calls at the same efficiency as an employee who is said to be tenured.
In the simplest method, we can plot that in a linear relationship on two axis, where X represents the months required to become proficient, and Y represents the average handle time:
