References
Professional references available on request - +1 954-854-8069
Contents
Professional Recommendations
Professional Recommendations
Chris McCallister
Western Region Director - SPATCO Energy Solutions
Worked with Ted on different teams (April 2012)
Ted is an exceptionally knowledgeable and talented operations executive who intimately understands all facets of running large scale contact center operations.
One of Ted's key strengths is using deep data analysis to validate or refute the assumed true drivers of a particular problem, and this often led to unexpected conclusions that drove more effective solutions. In an environment where tens of thousands of customers may be impacted or millions of dollars were at stake, Ted's collaborative leadership and contributions in this regard were very much appreciated.
Steve Chaissan
AVP at Capgemini
Ted was Steve's client (August 2012)
I lead several consulting engagements in 2011 and 2012 at Comcast. Ted is an experienced hands on executive with deep knowledge of contact/call center operations and all of the supporting enabling services e.g., forecasting, scheduling, QA, intraday monitoring, balanced metrics, etc. In addition to his operations experience and understanding, he is strategic in his thinking on how the overall customer service operating model needs to be refined as new channels, technology, and products/services are introduced.
Jeff Brown
VP Strategy and Operations-Retired
Direct Manager (August 2012)
Ted is an extremely detailed customer service and call center expert. He thrives in many call center disciplines including workforce management, analysis, financial management, and customer service strategy. Ted has consistently produced tangible results in improving call center efficiencies, building organizations, and driving process improvement.
Brian Kelleher
Technology Strategist and Executive Leader
Direct Report (August 2012)
I was fortunate to work with Ted over the last 5 years both as a colleague and a member of his team. Ted's forward thinking approach to managing operations makes him a tremendous asset on any team. His openness to new ideas and drive for change transformed the customer service department at Comcast and I was lucky to learn so much about operations from him.
Farai Chinouyazve
Direct Report (September 2012)
I worked with Ted for almost five years, including one as a direct report. I found him be very organized and well versed in his area of expertise which was Call Center Operations. Ted was very clear about his vision and very passionate about the business. He is highly skilled in aggregating, organizing, and analyzing data to make it usable in managing an operation.
Tom Buzzard
US Dept. of Treasury
Business Partner (August 2012)
In my role as VP of Strategic Account Management at Teleperformance, I had the pleasure of interacting with Ted on several Comcast initiatives and I always found him to be a complete professional. Ted impressed me greatly with his vision, and ability to take raw data and turn it into valuable business intelligence.
Carlos Serpa, PMP, RHCE
Enterprise Architect Manager & Technology Mentor
Direct Report (December 2008)
I worked with Ted closely in many projects related to call center operations and IT. Ted is definitely someone who takes advantage of technology whenever possible and is not afraid to experiment with new ideas. I completed many projects under Ted's management and I wouldn't hesitate if the opportunity presented itself to work with him once again.
Henock Assefa
Mentor | Coach | Husband | Dad
Direct Report (April 2007)
Ted's unparalleled work ethic and pleasant demeanor made working for/with him a remarkable experience. If the opportunity rose again, I would be part of his team.
