Approach

The Approach dimension addresses what specifically is forecast, and how it is forecast. The Approach dimension includes 7 themes:

1. Orientation: Bottom-Up, Top-Down, Both w/ Reconciliation
2. Historical Demand Approach: Level of detail behind past demand (capturing just calls answered, or integrating IVR, ABA, etc)
3. Product/Customer Differentiation: Extent to differentiate between more/less important products/customers in forecasting process
4. Forecasting Hierarchy: Users at all levels all input and extract at appropriate levels.
5. Technique Sophistication: Degree to taking full advantage of statistical tools, fully integrated with time series and judgmental data
6. Forecasting-Planning Relationship: Business plan and forecast intertwined, rather than one driving the other
7. Level of Training and Documentation of the forecasting process

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