Why-should-we-develop
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Revision as of 09:31, 13 April 2014 by WikiSysop (Talk | contribs) (Created page with "Category:Forecasting '''Economic Challenges:''' Changing economic conditions demand that we execute the development of a '''World Class Forecasting Strategy''' to compleme...")
Economic Challenges: Changing economic conditions demand that we execute the development of a World Class Forecasting Strategy to complement our contact rate reduction program
Improved forecasting is beneficial to both contact rate and expenses directly:
- Effective forecasting and scheduling improves SL, Quality, lowers AHT and lowers repeats generated through ABA
- Effective forecasting and scheduling reduces headcount and improves 2nd and 3rd party requirements, lowering expenses associated with both.
