View source for Why-should-we-develop

[[Category:Forecasting]]
'''Economic Challenges:''' Changing economic conditions demand that we execute the development of a '''World Class Forecasting Strategy''' to complement our contact rate reduction program

'''Improved forecasting''' is beneficial to both contact rate and expenses directly:
* Effective forecasting and scheduling improves SL, Quality, lowers AHT and lowers repeats generated through ABA
* Effective forecasting and scheduling reduces headcount and improves 2nd and 3rd party requirements, lowering expenses associated with both.

[[World_Class_Forecasting_Organization |<-- Return]]