Top 10 Cost Reduction Strategies
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Revision as of 08:18, 7 May 2014 by WikiSysop (Talk | contribs) (Created page with "Contact centers are always under the microscope to ensure a balance between customer experience and operational expense is maintained. The fundamental responsibility of most ...")
Contact centers are always under the microscope to ensure a balance between customer experience and operational expense is maintained. The fundamental responsibility of most inbound "customer service" contact centers is to support and retain customers, ensuring that customers are satisfied and that the associated revenue is protected. The challenge for most service contact centers then becomes determining which strategies to leverage to reduce contact center operational expenses, while still maintaining customer satisfaction, while protecting both revenue and reputation.
