You've reached Ted Lango's personal website. I am an energetic, results-oriented Executive with a solid background of experience in service, sales & technology disciplines, highlighted by significant accomplishments. Highly analytical, innovative, and organized with a history of developing effective strategies for overcoming challenges and improving operations through the application of sound business expertise and advanced technology.
• Contact Center Optimization & Operations Management
• Technology Management
• Workforce Management Systems
• Business Analysis and Models
• Advanced Call Routing and IVR Technologies
• Performance Management
• Budgets and Cost Control
• Mergers, Acquisitions, and Integration
• Continuous Process Improvement
• Organizational Development
• Project Management
• Employee Development
My hobbies include Astrophysics & Astrophotography, travel, and technology. My wife and I were fortunate to enjoy 3 months in Europe during the summer of 2012, where we made the most of our enjoyment of international travel!
Contact me at: tedlango [at] gmail